PRIVACY POLICY
Effective Date: January 1, 2025
Flat Rate Bookkeeping LLC
Flat Rate Bookkeeping LLC ("Company," "Flat Rate Bookkeeping," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us electronically, including through SMS messaging.
By accessing or using our website or services, you agree to this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information such as:
- Name
- Email address
- Phone number
- Business information
- Payment information
- Tax and payroll-related documents
- Any other information voluntarily provided to us
b. Usage Data
We may collect information about how you interact with our website, including IP address, browser type, device information, pages visited, and session duration.
c. Communications Data
If you communicate with us via SMS, email, phone, or online forms, we may collect the content of those communications along with your contact details.
2. How We Use Your Information
We use collected information to:
- Provide bookkeeping, payroll, tax filing, and related services
- Maintain and improve our website and customer experience
- Respond to inquiries and support requests
- Send appointment reminders, service updates, and account notifications
- Communicate regarding onboarding, document requests, and reconciliations
- Process payments and manage billing
- Comply with legal and regulatory requirements
- Send transactional SMS messages related to your account (message frequency varies)
We do not sell or rent personal information to third parties.
3. SMS Messaging & A2P 10DLC Compliance
When you opt in to receive messages from Flat Rate Bookkeeping LLC, you consent to receive automated and manual SMS communications related to your account and services.
- Message frequency varies
- Message and data rates may apply
- Reply HELP for assistance
- Reply STOP to opt out at any time
- After opting out, you will receive one final confirmation message, and no further messages will be sent
- Consent to receive SMS messages is not a condition of purchasing any service
Mobile Information Non-Sharing Policy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers solely to support business operations such as customer service or messaging delivery. All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. Cookies
We may use cookies or similar technologies to improve website functionality and user experience. You can disable cookies through your browser settings, though some features may not function properly.
5. Data Sharing
We may share information with:
- Service providers that support our operations (such as payment processors, payroll platforms, secure document storage, and customer support tools)
- Government agencies or legal authorities when required by law
- Professional advisors such as accountants or attorneys when necessary
We do not share personal information with marketing data brokers or unrelated third parties.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate steps to protect your data.
7. Data Retention
We retain personal information only as long as needed to provide services, meet legal obligations, or maintain required business records.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children's Privacy
Our services are intended for business use and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at:
contact@flatratebookkeeping.us
11. Policy Updates
We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated policy.